> ## Documentation Index
> Fetch the complete documentation index at: https://docs.emergence.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Admin Guide

> What CRAFT org admins can do — and what they cannot — with quick links to each admin task.

This guide is for people who manage a CRAFT organisation on behalf of their company. You might be an IT administrator, a Customer Success lead, or a compliance officer. You do not need to be a developer to use the features described here.

## What an org admin can do

As an org admin, you manage your organisation's presence on CRAFT. Your responsibilities include:

* **Inviting and deactivating users** — control who has access to your organisation
* **Assigning roles** — determine what each person can see and do
* **Configuring single sign-on (SSO)** — connect CRAFT to your company's identity provider
* **Registering data connections** — add the data sources your teams will use
* **Reviewing audit logs** — track actions taken by users in your organisation for compliance purposes

## What an org admin cannot do

Org admins work within the application layer. You do not have access to the underlying infrastructure:

* You cannot access the Kubernetes cluster or server configuration
* You cannot modify the CRAFT platform itself — only your organisation's settings
* You cannot see data or projects belonging to other organisations
* You cannot grant yourself access to a project you have not been given access to — project-level access must be granted by a project owner or admin

If you need infrastructure-level changes (for example, adding more storage or adjusting resource limits), contact your platform operator or Emergence support.

## Navigating the admin area

All admin tasks are available under **Settings** in the CRAFT platform. After you log in, select **Settings** from the main navigation to access:

<CardGroup cols={2}>
  <Card title="Manage Users" icon="users" href="/guides/customer-admin/manage-users">
    Invite new users, assign roles, and deactivate accounts.
  </Card>

  <Card title="Roles and Permissions" icon="shield-check" href="/guides/customer-admin/roles-and-permissions">
    Understand what each role can do and how to assign roles to users.
  </Card>

  <Card title="Configure SSO" icon="key" href="/guides/customer-admin/configure-sso">
    Connect your identity provider so your team can log in with their existing credentials.
  </Card>

  <Card title="Register Data Connections" icon="database" href="/guides/customer-admin/register-data-connections">
    Add and manage the data sources available to your team.
  </Card>

  <Card title="Audit Log" icon="clipboard-list" href="/guides/customer-admin/audit-log">
    Review and export a record of actions taken in your organisation.
  </Card>
</CardGroup>

## Who else to contact

| Need                          | Contact                                                                       |
| ----------------------------- | ----------------------------------------------------------------------------- |
| Account or billing questions  | Your Emergence account manager                                                |
| Platform outages or bugs      | Emergence support                                                             |
| Infrastructure changes        | Your platform operator                                                        |
| Onboarding a new project team | Assign a project owner in [Manage Users](/guides/customer-admin/manage-users) |